We bring all your calls, texts, web chats, emails and social media interactions with customers into one single unified interface for a better customer experience, less staff training and improved efficiency.
Complete omni-channel inbound interaction handling and skills-based routing
Reduce costs by implementing omni-channel self-service and IVR options
A complete automated dialing platform to increase sales and agent performance
Phone, Email, SMS, Webchat and Social Media - we handle them all in one unified interface
With out-of-the-box links into the popular CRM systems such as Salesforce and Dynamics, your sales team can effortlessly communicate with your prospects across channels, whilst ensuring your CRM is always up-to-date, helping your sales team spend less time on admin and more time on sales.
No longer will your customers have a different experience depending on how they contact you. By offering self-service across channels and providing your customer care team with a single unified view of customers, you not only improve your customer experience but also gain from significant cost reductions in training.
Our easy-to-use management interface provides a complete real-time view of your entire organisation. Whilst a comprehensive reporting suite enables you to run historical reports in seconds rather than days. With our intuitive configuration screens your managers can make changes instantly rather than wait for IT.
With the introduction of GDPR, data security has never been
more important. Built from the ground up to be compliant with
both GDPR and the upcoming ePrivacy directives due in 2019,
you can be assured of a compliant and safe solution.
QContact provides everything that you need to provide inbound, outbound and blended offerings across the world.
By linking directly into your e-commerce platform, QContact can help reduce cart abandon rates and bounce rates.