CAI Lingo – 69 languages, faster and more accurate than GPT-6
Rated #1 mid-market contact centre platform in the world
“QContact stood apart in its customer stories, detailing the added value in their white-glove approach, deployment experience, and integrations with the broader enterprise, not just CRMs. I was really impressed”
Oru Mohiuddin, Senior Research Manager, IDC
Connecting all the pieces together into a single platform
The future of customer communications, QContact enables you to connect with your customers in ways you’ve never imagined.
Every channel
Calls, emails, WhatsApp, live chat and social media all effortlessly managed in one place – never lose a conversation again.
Every detail
Access detailed customer information, from orders and payments to policy and transaction history.
Every touchpoint
Understand the full scope of your customers’ experience, from marketing and sales to service and support.
Every insight
Discover in-depth, rich insights and analytics that can shape, optimise, and inform your future business decisions.
Everything under a single pane of glass
QContact is the complete communication platform for your business – calls, emails, social media, WhatsApp, live chat and more connected to your customer data in a single unified interface
AI that lives up to the hype
Our Communication AI (CAI) provides real-world tangible benefits – automatically transcribing calls, summarising conversations, cases, sentiment, agent assistance, and more. What’s best? It’s included as standard at no additional cost.
Language
translation
Agentic
AI
Sentiment
analysis
Conversation
analysis
Knowledge base
builder
Automatic
QA
Rich customer relationship management
We include rich and powerful CRM functionality as standard out of the box. Track your leads, opportunities, cases and more with full customisation and reporting.
One unified solution
Every channel your business needs in a single platform – from calls to live chat, social media to WhatsApp – QContact has it all and more, all integrated into a single unified platform.
Crystal clear voice delivering exceptional CX
QContact’s global voice network delivers reliable call service – whether you are using our built-in telephony service or wish to plug in your existing SIP carrier.
Powered by Microsoft Azure’s global network, the same network used by Microsoft Teams, we ensure a low-latency, reliable connection every time.
- Blended omnichannel
- Maximum productivity
- Global voice network
- Customer Journey
Help your customers at the exact right moment with live chat
With our live chat functionality, you can prompt customers to start a live chat conversation at the exact right moment they need it, increasing your website’s conversion rate.
You can answer commonly asked questions automatically 24 hours per day, and pass to a human whenever your bot can’t provide the answer.
- Customer Satisfaction
- Easy to install
- Customer Journey
- File Support
Connect with over 2 billion people for free with WhatsApp
QContact includes free WhatsApp integration directly into the platform using the official WhatsApp business API.
No third party, no setup fees, and you can be up and running within a few minutes.
- Send and receive messages
- Media messages
- Locations
- Self-service
4x your open rate with text messages
Drastically improve the reach of your marketing message by switching from e-mail campaigns to SMS campaigns.
Whilst e-mail campaigns only average a 21% open rate, text messages average an outstanding 95% open rate.
- Track Clicks
- Track Delivery
- Track Conversions
- Track Costs
Bring Telegram into your contact centre
Connect with more than one billion active Telegram users directly through QContact.
Bots handle the simple questions and agents take over when it matters.
- Rich media messaging
- Seamless agent handover
- Completely free
- Automated self-service
Send and receive emails with ease with QContact
Over 300 billion emails are sent daily. After the phone, email is the most used channel by customers – meaning your ability to quickly respond to e-mails is critical.
With QContact you can easily respond to emails from your customers with complete context across their previous touchpoints
- Easy Tracking
- Automatic emails
- Beautiful emails
- Bulk Sending
Connect with the #1 social media platform
Within just a few minutes, you can connect your Facebook business page to QContact and start benefiting from quicker response times, higher engagement and better conversion of your paid advertising.
You also get every other feature you’d expect from QContact including full CRM, reporting suite, automation and more.
- Incoming Leads
- Respond to messages
- Respond to comments
- Reporting
Have better social engagement with Instagram
Improve your response times and engagement by connecting QContact to Instagram where your team can reply to comments or messages within minutes.
Not only that, but you can receive your incoming leads directly into QContact to strike while the iron’s hot.
- Incoming Leads
- Respond to messages
- Respond to comments
- Reporting
Turn your TikTok engagement into profit
Your team has worked hard to build your TikTok following.
Now answer every message from one place and turn that attention into sales, without copying and pasting.
- Turn engagement into sales
- No copy and paste
- Faster response times
- Automate around the clock
Bring X conversations into your contact centre
Connect X to QContact and give customers another easy way to reach you.
Mentions and direct messages land in the same queue as every other channel.
- Direct messages
- @mentions
- Image support
- Automated self-service
Work smarter
with workflows
Automate your business processes with our powerful workflow tools. Run workflows automatically based on triggers or schedules, reducing manual work and ensuring process adherence.
Native case management
No need for a separate ticketing solution. We have built-in case management including self-help portals, knowledge base, SLAs and more deeply integrated into the platform.
- Contact
- Priya Desai
- Company
- Northwind Labs
- Category
- Technical Query
- Priority
- P2 - Urgent
- Contact
- Sam Okafor
- Company
- Brightline Studio
- Category
- General
- Priority
- P4 - Nice to have
- Contact
- Hannah Clarke
- Company
- Tidewater Ltd.
- Category
- Dev Request
- Priority
- P3 - Sooner rather than later
- Contact
- Leo Marsh
- Company
- Kestrel Foods
- Category
- Feature Request
- Priority
- P4 - Nice to have
A world of integrations
Every channel your business needs in a single platform – from calls to live chat, social media to WhatsApp – QContact has it all and more, all integrated into a single unified platform.
