We allow you to offer your clients a complete, inbound call answering service. We are able to provide local numbers across the world together with advanced skills based routing and IVR options. We can even provide professional recorded voice prompts in your client's chosen language and accent.
We provide a complete dialling solution for your outbound needs. With predictive, power, preview and manual dialling options, advanced CRM integration and full FTC and Ofcom compliance we can help you increase your agent productivity, improving your DMC contact rate and SPH.
Without any increases in head count, migrating to QContact allows you to offer your clients not just call handling but email, text-message, web-chat and social media interaction using one unified interface and a completely unified workforce. Your agents can seamlessly go from handling calls to texts to emails without skipping a beat.
You and your managers have full visibility of your contact centre in real-time. You can listen-in to any calls in progress, coach advisers and even take over calls. With a complete reporting suite, you can generate historical reports and listen to historical call recordings. Our product is hosted in the cloud so you can even provide remote access to your clients if you wish.
There is no requirement to use our own telephone carriers, so you're free to bring your existing carriers and commercial commitments with you. With data-centres across the world we can also help to ensure that whatever carrier you use or client location you're calling, we provide the best possible call quality.
We monitor our systems 24 hours a day, 365 days per year. By using a fully cloud-hosted product you can reduce the burden on your IT team. With our complete API you can also deeply integrate our platform into your own internal systems.
Our expert team can help you migrate all of your data and configuration from your existing legacy platform to QContact. There's no need to move everything in one go either, you can take it step-by-step if you prefer.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD), complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers so no need to wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7, 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.