Across every industry, using QContact can dramatically improve the customer experience whilst reducing handling time and cost.
Turn the burden of handling customer enquiries into an opportunity - decrease return rates whilst increasing cart conversions.
Communicate across channels
Deep two-way integration with your e-commerce platform
Self-service options to handle enquiries 24x7
Ensure compliance at all stages of sales and service with 100% call recording, quality assurance suite and PCI Compliance
Instant one-click call recordings
Quality Assurance Suite
Travel & Entertainment.
Give your clients the ability to communicate when they want, how they want - especially useful when they're on different timezones and limited access to phone or email.
Every communication channel in one unified interface
Deep two-way integration with your CRM, ticketing and other backend systems
Skills based routing - great for multilingual teams
Consumers expect the same level of service and ease of use they now experience with other companies to also apply to public services. With QContact you can help greatly improve the customer experience.
Beyond just the phone - offer service across channels
Automated Self Service - offer service outside of office hours
Reliable & Secure - you can rely on us
From admissions to customer service - we provide a HIPAA compliant solution for all your patient communication needs.
Faster admits with streamlined admissions process
Painless co-ordination and communication across departments
Real-time report and source tracking to ensure maximum conversion and no lost leads
Ready to get started? Get in touch or ask for a free demo today