By deeply integrating your contact centre with your CRM system you can improve the performance of your sales team by reducing the amount of time spent on data entry and increase the amount of time spent talking and meeting your prospective clients.
By moving from manually dialling your leads one-by-one to using automatic dialling, you can increase time spent talking to your leads by over 300%. With call outcome codes and advanced recycling capabilities you ensure no lead is left behind
Having your CRM directly integrated with your communications systems saves your sales people from double-entries. Every call, text and email is automatically logged in your CRM. All customer information from your CRM is instantly transfered across during any incoming interaction ensuring your sales people spend less time searching, and more time selling.
Your managers have complete visibility of what your sales team are up to. Updated in real-time you can see at a glance what your team is up to, as well as using our complete reporting suite to go back in time and monitor patterns. You can even listen-in live to any calls and provide coaching and support.
With call scripting you can ensure your sales team follow the script on every call by providing a complete scripting interface. Alternatively you can use our screen pop function to dynamically load up any other system at exactly the right place on every call, email, text, web chat or social interaction.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.