Today's customers expect more than ever from companies. Gone are the days where just providing a telephone number during work hours is sufficient. Modern consumers expect longer opening times, more ways to get in touch and the flexibility to pick and chose which channel they prefer. Our complete communications suite provides your customers with a great customer experience, and your staff with a single unified interface.
Take your contact centre beyond just phone calls and emails. Seamlessly add webchat, text messages, social media and even video calling into your contact centre. No additional software, no additional training - just one single unified interface.
By bringing all your teams on to one unified platform, your can streamline your workforce management processes by scheduling your agents across your channels. Handling sudden increases in volume also becomes a breeze as you can dynamically reallocate resources across channels too.
By moving your contact centre platform in to the cloud your staff can be based anywhere in the world. No need for complicated overflow rules - your entire worldwide operation, across all your channels handled in one unified management interface
Reduce your interaction handling costs by using self-service options. With our unique write-once, use-anywhere self-service tools, you can write a self-service script for one channel and instantly activate it across all our supported channels without any additional work.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.