No need to purchase additional software solutions. We offer a pre-built webchat product that you can insert into your website with just a few lines of code. Webchats can either be handled by our self-service tools or routed straight to an advisor.
You don't need to wait for your potential customers to contact you. With our web monitoring tools you can pro-actively reach out to your incoming leads before they leave your site, giving you less abandoned carts.
By integrating our product into your e-commerce platform, you can use our outbound functionality to pro-actively re-engage with your customers and abandoned carts.
Built and hosted on servers located inside Europe we offer a complete GDPR compliant solution. We are also able to offer data sovereignty guarantees where required.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD), complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers so no need to wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7, 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.