The internet has helped revolutionise shopping, however no matter how much information you place on your website, customers will always have questions or issues not covered in your marketing material. By providing easy ways to get in contact or pro-actively reaching out, you can not just increase customer satisfaction but also lower your abandoned cart rate can provide and improved customer lifetime value and lower cost of acquisition.
No need to purchase additional software solutions. We offer a pre-built webchat product you can insert into your website with just a few lines of code. Webchats can either be handled by our self-service tools or routed straight to an advisor
You don't need to wait for your potential customers to contact you. With our web monitoring tools you can pro-actively reach out to your incoming leads before they leave your site, giving you less abandoned carts
By integrating our product into your e-commerce platform, you can use our outbound functionality to pro-actively re-engage with your customers and abandoned carts.
Built and hosted on servers located inside Europe, we offer a complete GDPR compliant solution. We are also able to offer data sovereignty guarantees where required.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.