The Complete Cloud Based Unified Communication Platform for your contact centre

We bring all your calls, texts, web chats, emails and social media interactions with customers into one single unified interface for a better customer experience, less staff training and improved efficiency.

Unified Communication Unified Communication
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Agent Coaching and Monitoring.

One-click access to call recordings and live listening.

  • Live call coaching
  • One-click call recordings
  • Whisper and barge functionality
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Artificial Intelligence.

Offer service outside of working hours and reduce calls routed to agents by utilising self-service.

  • Available for voice and chat
  • Latest in Neural Networks & Deep Learning
  • Available in multiple languages
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CRM Integration.

Reduce wrap-up time by allowing deep two-integration with your CRM systems.

  • Salesforce
  • Dynamics
  • Third-party APIs
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Live Web Chat.

Use the same tools you use to handle calls to handle live chat.

  • Single Unified Queue
  • No extra training required
  • Self-service functionality
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Omnichannel.

Go beyond the phone - your contact centre can offer service across every channel.

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Single View of the Customer.

No switching between applications - we put the entire customer journey into one unified time-line and interface.

  • CRM systems such as Salesforce
  • Billing systems such as Xero
  • E-commerce systems such as Shopify
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Home Working.

Allow your staff to work from home - with just a USB headset and an internet connection they can work from home whilst still having the tools of the contact centre.

  • Remote hands-up to ask for help
  • Remote live monitoring and coaching
  • Live chat to their supervisor and colleagues
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Analytics.

Instantly run reports to see the performance across your contact centre - no waiting for the end of the day.

  • Live Reporting
  • Run reports within seconds
  • Write custom reports
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Call Guidance & Scripting.

Script your customer interactions with dynamic information retrieved and inserted directly into the script.

  • Easy to create and edit
  • Can screen-pop external systems directly to correct page
  • Use our quality assurance suite to ensure compliance
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Interactive Voice Response.

Route calls quickly and efficiently with phone based menus.

  • Tree based routing
  • Make decisions based on information tied to caller
  • Offer automated self-service features
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Automated Customer Satisfaction Surveys.

Automatically offer customer feedback at the end of each interaction such as a NPS and CSAT.

  • Completely automated
  • Instant feedback to users and managers
  • One-click access to recordings for review
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Quality Assurance.

Create scorecards to monitor and measure compliance and customer experience.

  • One click recordings and complete call history
  • Instant feedback
  • Easy to create and monitor

Ready to get started?
Get in touch or ask for a free demo today