We offer a complete support package for all our customers – whether you wish to email us, call us or just start a webchat with us – we’re here for you.
Whether you are experiencing a technical issue or just need to know how you go about solving something, we can help you. Whether you are looking for business hours support or 24 hours per day, we can help.
We provide comprehensive documentation of both how to use our product as well as full details of every function you can call from our API. Together with helpful video tutorials, on-site training, and regular webinars your team can be feel comfortable using our product.
You can choose to sign up online and setup your system yourself, or we can help you get everything setup for you. The choice is yours and there are no additional fees if you require our assistance in setup.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.