Self-Service can reduce costs and provide a better customer experience

Using our complete self-service suite you can provide an excellent customer experience across all your channels.

Agent with maximum performance

Complete Channel Coverage

Write your self-service scripts once and reuse them instantly across any of our supported channels. Whether your customer calls, texts, starts a webchat or even a conversation on social media, you can provide the same self-service options and functionality with no extra effort.

Complete Integration

Your self-service function can communicate with your existing CRM systems to pull information to provide to the customer or route the interaction.

Completely Customisable

Every part of the self-service suite is customisable with a simple point and click interface. No waiting months for IT. For voice interactions you can upload your own audio prompts, use our built-in advanced text-to-speech or even order professionally recorded prompts all through our simple to use interface.

Explore the complete feature set

Overview


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Integrations

Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.


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Channels

Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.


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Ready to get started?
Get in touch or ask for a free demo today