Write your self-service scripts once and reuse them instantly across any of our supported channels. Whether your customer calls, texts, starts a webchat or even a conversation on social media, you can provide the same self-service options and functionality with no extra effort.
Your self-service function can communicate with your existing CRM systems in order to pull information to provide to the customer or route the interaction.
Every part of the self-service suite is customisable with a simple point and click interface. No waiting months for IT. For voice interactions you can upload your own audio prompts, use our built-in advanced text-to-speech or even order professionally recorded prompts all through our simple to use interface.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD), complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers so no need to wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7, 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.