Protecting your customer’s data from cyber attacks has never been more important. Any loss of your customers personal information isn’t just a disaster for your public image, but with the enhanced penalties introduced with the European Union’s new GDPR legislation, can come with a significant financial cost. We help you ensure the security of your and your customer’s data
All communication between you and our data centres is encrypted. Unlike all our competitors and most of the larger voice industry, we also encrypt all your telephone and video conversations.
We run our own servers inside secure data centres with 24 hour protection and security. We also ensure that all our servers store their data in an encrypted form. All server backups are also securely transferred off-site, and of course remain encrypted throughout their journey.
We offer data-centres both within the EU and outside the EU with full GDPR compliant solutions. For those customers who wish to ensure data sovereignty we are also able to provide a sovereign solution in both the US and the EU ensuring no transfer or access of data outside the jurisdiction.
Feel assured that we maintain a comprehensive cyber liability insurance policy for all your data. Underwritten by Lloyds of London, you can feel comfortable hosting your customer’s data with us.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.