Whether you are starting a new contact centre, migrating a legacy centre to the cloud, or migrating from an existing cloud provider you want to be assured that your contact centre platform is reliable. Downtime costs money, and whilst some put their reliability aim in their name, we would rather let our performance speak for itself. With top tier voice carriers, network infrastructure and a fully GPDR compliant product, you can rely on us to deliver.
Every part of our infrastructure, from individual servers to complete parts of the platform have redundancy built-in to ensure maximum uptime and minimise service interruption.
We run our own servers inside top-tier data-centres with a global network capacity of over 15 Tbps, more than 2 million times the capacity of the average broadband connection. We are also able to offer dedicated private circuits directly into our data-centres.
We only use top-tier Telecom carriers to carry your call traffic ensuring a crystal-clear call every time. You can also bring your own carrier if you prefer.
We offer our solution across multiple data-centre regions to ensure you are never far away from your data. We are also able to deploy our services to your own data-centres or partners if you prefer to run our solution in-house.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.