Ensure maximum productivity by using a reliable system

Whether you are starting a new contact centre, migrating a legacy centre to the cloud, or migrating from an existing cloud provider you want to be assured that your contact centre platform is reliable. Downtime costs money, and whilst some put their reliability aim in their name, we would rather let our performance speak for itself. With top tier voice carriers, network infrastructure and a fully GPDR compliant product, you can rely on us to deliver.

Reliable System with headset

Complete Redundancy

Every part of our infrastructure, from individual servers to complete parts of the platform have redundancy built-in to ensure maximum uptime and minimise service interruption.

Complete Network Connectivity

We run our own servers inside top-tier data-centres with a global network capacity of over 15 Tbps, more than 2 million times the capacity of the average broadband connection. We are also able to offer dedicated private circuits directly into our data-centres.

Completely Crystal-Clear Calls

We only use top-tier Telecom carriers to carry your call traffic ensuring a crystal-clear call every time. You can also bring your own carrier if you prefer.

Complete Geographical Coverage

We offer our solution across multiple data-centre regions to ensure you are never far away from your data. We are also able to deploy our services to your own data-centres or partners if you prefer to run our solution in-house.

Explore the complete feature set

Inbound Enquiry Handling

Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.

Read more arrowright

Outbound Dialling

Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.

Read more arrowright

Self-Service Options

Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.

Read more arrowright

CRM Integration

By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.

Read more arrowright

Data Security

All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.

Read more arrowright

Ease of Management

Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.

Read more arrowright

Reporting Suite

A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.

Read more arrowright

Support & Documentation

We provide a range of support packages covering you 24x7 365 days per year.

Read more arrowright

System Reliability

By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.

Read more arrowright

Ready to get started?
Get in touch or ask for a free demo today