We offer two types of automated dialling. Power dialling automatically dials customers one-by-one whilst ensuring your agents don’t hear any busy tones. We also offer predictive dialling which can increase your agent utilisation rates by up to 300% by making hundreds of calculations per second to ensure your agents spend the maximum amount of time talking.
If your agents need to read notes before contacting a customer we also offer preview dialling. This allows your contact centre users to see a complete picture of the customer before dialling.
Most solutions simply ask you to upload a list of contacts to dial and then dial that list from beginning to end. QContact provides an extremely powerful query builder allowing you to build advanced filters on your data.
Your dialling list queries can pull information dynamically from your CRM system meaning they’re constantly, transparently and effortlessly updated with the latest information. You can then use our screen-pop function to deep link into your existing CRM system or you can use our powerful scripting tool to write dynamic scripts.
We offer a complete suite of tools to ensure compliance with relevant consumer legislation. From internal Do Not Call lists, automatic updating of national DNC lists such as the TPS, and a complete consent library tool, you can ensure your contact centre is always in compliance.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD), complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers so no need to wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7, 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.