In today’s connected society, your contact centre shouldn’t be a silo. With deep two-way integration with your existing CRM, Billing and E-Commerce platforms your contact centre can seamlessly pull and push information into your external systems.
Our off-the-shelf integration with both Salesforce and Microsoft Dynamics enables instant lookup of contact information in your CRM – enabling rich screen pops, dynamic script population, advanced routing of calls based on CRM information or even complete self-service.
Not only can we pull information from your existing systems, but we can also push information into them such as full conversation history – no double-key entry required.
We use our public API for our own user interface – so you be rest assured that every function of every part of our product can be programmed using our API. With full documentation and examples you can be up and running with your own custom functionality in hours rather than months.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.