First impressions are important, and that’s why QContact works to ensure your contact centre can answer all your customer enquiries as quickly and as efficiently as possible through our complete inbound handling package.
By using powerful skills-based routing, you can automatically allocate every incoming interaction to the best available agent for that conversation. As a multi-channel solution, the same queues can be used for all communication channels ensuring the customer enquiry is answered as quickly as possible.
Whether being used to greet all callers, or used to handle sensitive information throughout a call, our complete self-service solution allows you to free up agent time, provide service outside of normal hours and securely handle any sensitive information to provide full PCI compliance. Find out more about our self-service functionality here.
Every interaction, whatever the channel, can pull information from your existing systems to provide complete contact information. You can use our unified interface either with our built-in scripting system or to “screen-pop” your existing CRM details all without leaving the page.
Your agents have access to the complete communication history with your customers regardless of the channel. So if a customer tweets you on a Monday, emails you on a Tuesday and rings you on a Wednesday – every time your agents will have full visibility of all previous correspondence improving your first time resolution.
We offer a complete suite of tools to ensure compliance with relevant consumer legislation. From internal Do Not Call lists, automatic updating of national DNC lists such as the TPS, and a complete consent library tool, you can ensure your contact centre is always in compliance.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.