Most traditional legacy contact centre solutions require complicated and time-consuming configuration and monitoring. With our complete web-based management, every part of your contact centre can be managed, adjusted and monitored with just a few clicks of the mouse. Saving you time to market, reduced IT spend and improved performance.
Every part of our product is configurable from both our easy-to-use management interface as well as our complete API. Changes made are then applied in real-time – no need to wait for the next scheduled update.
We have a large library of documentation available for electronic learning of all our aspects of our platform. Together with helpful video tutorials, regular webinars as well as options for on-site training your managers can be up-to-speed quickly.
We are here for you every step of the way. Whether you have an issue, don’t know how to do something or simply need advice you can rely on our friendly support team.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.