QContact will revolutionise how your contact centre handles customer communication. With no software to install or hardware to purchase, you can be up and running in hours not months.
Whether your customers wish to contact you via phone, text-message, email or social media we have you covered. All you need for your agents is a headset and internet connection. By moving to the cloud, you can rely on our advanced global network for maximum uptime and data security. Your customers data is securely held on servers located within the EU and all our services are fully GDPR compliant.
Route your incoming enquiries to the right team with our powerful unified Automatic Call Distribution (ACD) complete skills based routing and multiple allocation strategies.
Whether you make a few outbound calls per day or hundreds of thousands, we have you covered with our complete Outbound dialling solution.
Our unique multi-channel self-service tool allows you to write a single self-service script and use it instantly across all channels.
By deeply integrating into the market leading CRM systems as well as providing a complete API, you can ensure your contact centre runs at maximum productivity.
All your data is encrypted both in transit between you and our data centre as well as within our data centres. All our services are fully GDPR compliant.
Every part of our complete solution is customisable by your managers – no need for wait months for IT to make the changes.
A complete reporting suite is provided with real-time results returned in seconds not hours. Complete 360 degree real-time visibility of your contact centre.
We provide a range of support packages covering you 24x7 365 days per year.
By utilising redundant infrastructure we ensure maximum uptime for your contact centre. We are also able to offer SLAs.